Return & Refund Policy

We want you to love your BeautyRaena products. If something isn't right, here's how we handle it.

Return Window
Unopened, unused products can be returned within 5 days of delivery. Requests after 5 days can't be accepted.

Final Sale Items
For hygiene and safety reasons, the following are final sale and can't be returned or exchanged:

• Any product that has been opened, used, or has a broken seal
• Items marked "Final Sale" on the product page
• Gift cards
• Online courses, digital products, and in-person trainings

Condition Requirements
Returns must be unopened, unused, and in their original packaging with all seals intact. Returns that don't meet these conditions will be sent back to you at your cost or declined.

How to Start a Return
Email us at customersupport@beautyraena.com with your order number, the item(s) you'd like to return, and the reason. Please wait for our approval and return instructions before sending anything back. Returns sent without approval won't be accepted.

Return Shipping
You are responsible for return shipping costs unless the return is due to our error, such as a damaged, defective, or incorrect item. Original shipping charges are non-refundable. We recommend using a trackable shipping method, as we can't be responsible for returns lost in transit.

Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, email us within 48 hours of delivery with your order number and clear photos of the item and packaging. We'll send a replacement or issue a full refund, including shipping, at no cost to you.

Refunds
Once we receive and inspect your return, we'll email you to confirm approval. Approved refunds are issued to your original payment method within 5–10 business days. Your bank may take additional time to post the credit.

Exchanges
We don't offer direct exchanges. To get a different item, return the original following the steps above and place a new order.

Lost or Stolen Packages
Once tracking shows your order as delivered, we're not responsible for lost or stolen packages. Please contact the carrier directly. If tracking shows the package was never delivered, contact us and we'll help open a claim.

Order Cancellations
Orders can be cancelled within 24 hours of purchase if they haven't shipped. Once shipped, the standard return policy applies.

Questions
Contact us at customersupport@beautyraena.com and we'll be happy to help.